BigMachines is pleased to offer the following case studies to showcase the benefits that current customers realize from using BigMachines. Benefits from using BigMachines include streamlined quote to order processes, accurate configuration of products and services, and increased efficiency across sales teams.
Enterasys Networks had outgrown their ‘homegrown’ quoting and configuration tools. From their company beginnings as Cabletron in 1983, to their current multi-billion dollar joint venture with Siemens Enterprise Communications, the complexities of their product and service offerings have expanded dramatically.
Kodak's Graphic Communications Group was facing an integration challenge. The business unit had recently completed a series of acquisitions, resulting in a range of different sales management tools.
Williams decided that its legacy configuration, proposal and sales tool needed to be replaced. The old tool was difficult to update and maintain. Sending updates to customers was complicated and time consuming.
ShoreTel Inc. was facing a problem many companies would love to have—how to cope with exploding demand for its products and services.
One of Ingersoll Rand's major selling challenges was that key knowledge about how to configure and quote complex products resided solely with the company's highly experienced sales people and application engineers.
Aiming to continue its leadership position and reputation for superior customer service – and prepare for future growth – Pearson sought to streamline its opportunity-to-order business processes.
According to CP&S President Lynn White, as the company continued to grow organically and through acquisition and to launch its globalization strategy, it confronted challenges posed by both product complexity and channel diversity.
Sales representatives spend less time trying to configure products
correctly & submit quotes properly, and more time meeting with the
customers & closing orders.
Before implementing BigMachines, Siemens sales experts had to manually analyze a customer's specifications and select the correct components for a complex water treatment system based on their own application experiences. Then the sales staff had to manually enter the bill of material into existing business systems to generate a quote which took a lot of processing time.
Quote information was spread across multiple spreadsheets in both hard copy and network based filing systems, requiring manual retrieval processes that rendered the data difficult and time-consuming to access and categorize.
"We selected BigMachines eSales for its robust, end-to-end configuration and eCommerce functionality, as well as for its speed of implementation."